At Copperstone Dental – We take care of ALL the paperwork for you!
We want to make every visit for you as simple and as easy as possible, that is why we will direct bill your insurance company and take care of all the paperwork for you.
Below are some of our more Frequently Asked Questions when it comes to financing. If you have any questions about anything regarding financing, please do not hesitate to contact us.
Frequently Asked Questions – Financing
Q) Do you accept Insurance Assignment (Calgary Dental Direct Insurance Billing)?
Yes we do accept Insurance Assignment (also known as Direct Billing). Please contact our office at 403.263.0711 for more information.
Q) Do you accept my insurance? How much will they pay?
We currently accept all private care insurance plans (i.e. SunLife). This means that we work with literally hundreds of insurance companies. Although we maintain computerized histories of payments by a given company, the benefits do change. Therefore, it is not possible for us to give you a guaranteed quote of insurance coverage. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE.
If you would like to know your exact insurance benefits, we will be happy to file a “Pre-Treatment Estimation” with your insurance company prior to treatment. This does delay treatment, but will give you the exact out-of-pocket figures you may require.
Q) I thought I paid my portion, but I got a bill. Why?
We base the patient portion of your bill on our most current data, but there are many factors that can affect this estimate. There may be a deductible (individual or family), or you may have received treatment in another office prior to joining Copperstone Dental which is not calculated into our database. Sometimes you may need to see a specialist for care, which also draws on your annual benefit. Insurance companies do not, and cannot, notify us of changes to your benefits. THEY ONLY NOTIFY YOU. If any of these situations apply to you, please let us know when we estimate your treatment costs so we may adjust accordingly.
Q) Insurance didn’t pay for my treatment. Now what?
We bill your insurance as a courtesy. If insurance does not pay within 90 days, Copperstone Dental reserves the right to request payment in full for services from you. You would subsequently be responsible to collect the insurance funds that are due to you directly from your insurance company. This is rare, but it is important that you recognize that the insurance you have is a legal contract between YOU and YOUR insurance company. Our office is not, and cannot be, a part of this legal contract. Ultimately, you are responsible for all charges incurred in our office.
Again if you have any questions about any of the above, please contact us directly and we will be happy to answer your questions.